We moved from USA to Germany about 2 years ago, and worked here on temporary job assignment in the international US company. Due to the limited time, I do not have much time to learn German, and a few days ago, I got attached with phishing attacks. A few minutes after I realized that this is a fraud link, I called the customer service and tried to explain my situation with my limited German. The lady was very rude, and tell me either I need to speak German to her or I need to write an email. Even though she probably understand English to certain extend and understand that my situation is quite urgent, she still just hang up the phone. I called a few times after and no further help was provided. So I wrote an email per her question on the same day of the phishing attacks, but no response so far, and this has been 2 days.
Today I noticed the fraud transaction went through, and I lost over 2000euro.
I have no confidence to Comdirect that I will ever get my money back, and I am switching bank account to other bank which provide English service support.
This is very frustrated and extremely disappointed after 2 years of customers.
