Identification/PostIdent

[adatuadatu]

Hi, I have completed my identification at the post office a week and a half ago. I have not received anything except an email saying I need to identify online, which was impossible for me because of the app malfunction. 

I would like to get my IBAN soon by opening my account. How long does it take to finish the process? If this one with Comdirect takes longer than I expect, I have to consider another bank to open.

Thank you for your answer in advance.

Hallo, ich habe meine Identifizierung bei der Post vor eineinhalb Wochen abgeschlossen. Ich habe nichts erhalten, außer einer E-Mail, die besagt, dass ich mich online identifizieren muss, was für mich wegen der Fehlfunktion der App unmöglich war.

Ich würde gerne bald meine IBAN erhalten, um mein Konto zu eröffnen. Wie lange dauert es, bis der Prozess abgeschlossen ist? Wenn der Prozess bei der Comdirect länger dauert als erwartet, muss ich eine andere Bank in Betracht ziehen, um ein Konto zu eröffnen.

Ich danke Ihnen im Voraus für Ihre Antwort.

Übersetzt mit DeepL.com (kostenlose Version)

[Crazyalex]

It takes whatever it takes.

With Comdirect you need patience...

[adatuadatu]

How long did it take for you?

[alba96]

You say you couldn't complete the identification process due to a malfunction upon registration.

Have you completed it in the meantime? Because if not, you'll likely never get access.

Otherwise, even after a successful identification process, a familiy member of mine had to wait for about 4 weeks to get the account credentials.

[adatuadatu]

Yeah I think I have done all I needed to do (or I was advised to do) at the post office. 

4 weeks!?? That's BS honestly...

Thanks for the info anyway 🙂

[alba96]

I'm not saying that you will have to wait that long, but it's not unheard of.

In thier defense, our case was during a special promotion which likely caused a surge in new applications.