Thema "Betreff: See the transaction history from year 2019" in Konto, Depot & Karte

See the transaction history from year 2019

Temur — Wed, 06 Jul 2022 10:24:43 GMT

Hello,

I wanted to check on online bank some of the transactions from January, February 2019.

When I go to "Umsätze" and set the period, I do not get any transactions. However, I'm 100% sure that there should be transactions.

I have this account since August 2018 and it is my only account.

I have made some Transfers during that period using Wise (TransferWise).

I can see on Wise history there are transfers from January and February.

But can't see anything on Comdirect.

Is there any other way to get all the transactions?

What's the reason I can't see it?

Thanks.

Regards,

Temur

Betreff: See the transaction history from year 2019

Major Tom — Wed, 06 Jul 2022 10:33:46 GMT

Hi @Temur ,

if you are refering to money transfers, please note that those movements are available only 180 days as Transaction History.

In case you want to refer back to earlier movements, you have to retrieve those via the monthly Finanzreports that are available in the Archive for up to 10 years.

Hope it helps - best regards

Betreff: See the transaction history from year 2019

Temur — Wed, 06 Jul 2022 11:06:13 GMT

Hello,

Could you please help me navigate how to access that archive? What is the steps to do it via online bank?

Thanks.

Betreff: See the transaction history from year 2019

Major Tom — Wed, 06 Jul 2022 11:39:47 GMT

Go to "PostBox"

Click "Archiv"

Within the DropDown of "Zeitraum" select the period (year, month...) you are interested

Within the DropDown of "Typ" select "Finanzreport"

Then click "Suchen"

This will list you the monthly reports - there you will find all movements of all accounts within the respective month....

Good luck 🍀